December 19, 2011 By News Report
Photo: Roseville, Calif., CIO Hong Sae (Left) Receives Digital Cities award from Cathilea Robinett and Matthew Weaver.
Roseville, Calif., -- first-place finisher in the 2011 Digital Cities Awards for 75,000 – 124,999 population, received its award in a special presentation recently. Roseville this year improved its ranking from 4th in the 2009 survey. Presenting the award to Hong Sae, Roseville CIO, were Cathilea Robinett, executive director of the Center for Digital Government, and Matthew Weaver of AT&T, a survey sponsor.
In presenting the award, Weaver said that Roseville's ranking reflected the city's new IT governance model, an 88 percent customer service satisfaction, savings through consolication, a social media program, smart transportation, public safety interoperability and more.
Roseville CIO Hong Sae attributed the city's success to staff, departments and business partners who tackled the multitude of transformational projects.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.