January 30, 2013 By News Report
Bill Schrier, deputy director of eRepublic's Center for Digital Government presented the City of Sacramento, Calif., with an award for its top 10 finish in the 2012 Digital Cities program. Gary Cook, CIO, accepted the award on behalf of the city at a meeting of the City Council Tuesday night.
Schrier outlined some of the initiatives that made a difference in Sacramento. For example, while a mobile 311 application is not that unusual these days, "Sacramento took it a step further," said Schrier, "by linking the app directly into the work management systems of some of their departments." Now, when a constituent sends a photo of an animal problem via the mobile app, it links directly into a work management ticket in the Animal Control work management software.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.