Government Technology

Digital Cities Survey

10th Annual Digital Cities Survey – 2010 Results

Top U.S. Digital Cities Awarded by the Center for Digital Government

e.Republic's Center for Digital Government and Digital Communities Program today announced the top-ranked local governments in the 10th annual Digital Cities Survey. The survey recognizes municipalities that successfully incorporate information technology into operations to better serve constituents and businesses. Recognized cities have continued to realize operational objectives despite financial challenges, strategically investing to maximize dollars and effectively conduct the business of government.

"This year's winners continue to demonstrate the transformative power of information technology," said Digital Communities Director Todd Sander. "Economic conditions are bringing about a fundamental rethinking of local government structures and support strategies. It is clear from the results that digital technology is a critical factor in helping organizations not only maintain, but actually improve service delivery when faced with fewer employees and smaller budgets."

The survey was open to all U.S. cities with a population of 30,000 or more.

The 2010 Digital Cities Survey was underwritten by AT&T; Cisco; EMC; Hyland Software, developers of OnBase; McAfee; and Microsoft. All companies are proud partners of city governments across America.

Winners will be honored at a special awards ceremony in Denver, Colorado on December 2nd.

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government.

The Center is a division of eRepublic, a national publishing, event and research company focused on smart media for public sector innovation.

Congratulations, Digital Cities Survey Top Ten winners!

250,000 or more population

1st City of Boston, Mass.

2nd City of Louisville, Ky.

3rd City of Aurora, Colo.

4th City of Charlotte, N.C.

5th City of Chicago, Ill.

5th City of Corpus Christi, Texas

6th New York City, N.Y.

7th City of Plano, Texas

7th City of Riverside, Calif.

8th City of San Antonio, Texas

9th City of Tucson, Ariz.

10th City of Fort Worth, Texas


125-249,999 population

1st City of Richmond, Va.

2nd Salt Lake City, Utah

3rd City of Norfolk, Va.

4th City of Irving, Texas

5th City of Hampton, Va.

5th City of Winston-Salem, N.C.

6th City of Alexandria, Va.

7th City of Augusta, Ga.

8th City of Lakewood, Colo.

8th City of Modesto, Calif.

9th City of Hollywood, Fla.

10th City of Des Moines, Iowa

10th City of Santa Clarita, Calif.


75-124,999 population

1st City of Pueblo, Colo.

2nd City of Olathe, Kan.

3rd City of Lee's Summit, Mo.

4th City of Roseville, Calif.

5th City of High Point, N.C.

5th City of Independence, Mo.

5th City of Simi Valley, Calif.

6th City of Ann Arbor, Mich.

6th City of West Palm Beach, Fla.

7th City of Arvada, Colo.

8th City of Roanoke, Va.

9th Village of Schaumburg, Ill.

10th City of Berkeley, Calif.


30-74,999 population

1st Town of Castle Rock, Colo.

2nd City of Lynchburg, Va.

3rd City of Danville, Va.

4th City of Annapolis, Md.

5th City of Dublin, Ohio

6th Town of Manchester, Conn.

7th Carson City, Nevada

8th City of Medford, Ore.

9th City of North Port, Fla.

10th Town of Flower Mound, Texas


Summary of Selected Survey Findings and Trends:

Measures to deal with Economic Downturn

  • 95% of responding cities are pursuing federal stimulus, grants and fees to lessen dependence on the city general fund - a slight increase (five percent) from 2009

  • 85% plan reductions in staffing and operating hours - a nine percent increase over last year

  • 80% are consolidating data centers, servers, applications and staff - eight percent over last year

  • 58% are pursuing joint service delivery - a seven percent increase since last year


The largest increase since 2009:

  • 56% plan increased reliance on third parties (private, commercial and not-for-profit) - up 25 percent

  • 66% are planning agency consolidation, mergers and/or elimination - a 22 percent increase since last year

  • 56% may have cuts in public service delivery - a 15 percent increase in cuts

Priorities, This Year and Next Year

Governance & Management: The two highest priorities this year are the highest for next year:

  • Aligning the IT strategic plan with the city's strategic business plan, and

  • Fiscal Stability/ New Service Delivery Cost Models

The following are a higher priority in 2011 than 2010 (in priority order):

  • Disaster recovery/ business continuity,

  • Cyber Security/ Information Security (Operations and Policy),

  • Governance,

  • Cross Agency/ Cross Jurisdictional Collaboration,

  • Accessibility,

  • Project Management Process (Operations),

  • Project Initiation and Oversight (Policy),

  • ICT Workforce: Skills Development and Retention, and

  • Identity and Access Management

Computing Management: The top three priorities 2010:

  • Virtualization

  • GeoSpatial (GIS) Computing and Analysis, and

  • Mobile Computing - Equipped Field Staff

Network Management:

  • Wireless is the top priority for 2010 and 2011

  • In 2011 Unified Communications (voice, data, video, presence) moves ahead in priority over broadband


Cities reported the following levels of sustained collaboration in service delivery:

  • 70% - Public Safety, Emergency Management & Corrections

  • 68% - Finance, Administration and Tax

  • 59% - Licensing and Permitting

  • 52% - Energy, Environment, Parks and Recreation, Natural Resources

  • 49% - Employment, Labor and Workforce

  • 43% - Commerce and Labor - Economic, Business, Community and Workforce Development

  • 42% - Health, Social and Human Services

Featured Papers

Digital Cities Survey 2010 Sponsors

AT&T offers a robust suite of end-to-end technology solutions for government including state of the art hosting services, mobility applications and advanced messaging and collaboration solutions. Our solutions help enhance government productivity, and increase network reliability and security, to support operational efficiencies. With years of experience serving government, AT&T solutions are backed by knowledgeable industry experts and service professionals. For more information, visit

Government organizations are making significant strides toward greater efficiency. Achieving tomorrow's innovation and advancement starts with the storage as well as the security and information management solutions EMC offers today. Solutions to help your citizens navigate and obtain the services they need - and prepare you for whatever comes next.

With Microsoft's comprehensive, secure solutions, government agencies are better able to serve citizens and employees any time, anywhere and on any device through easy-to-use, familiar interfaces. For more information please visit

Hyland Software developers of OnBase, enterprise content management software that combines integrated document management, business process management and records management in a single application. Government agencies utilize OnBase to streamline operations, reduce costs and share information and processes with employees, partners, constituents, and other government agencies. For more information please visit

McAfee,Inc., the leader in intrusion prevention and security risk management, proactively secures systems and networks, worldwide. Our unmatched security expertise, focus on manageability, and proven ability to successfully prevent attacks are the reasons why McAfee is the security solution of choice for homes, businesses, service providers, and the public sector.