Government Technology

Digital Cities Survey

12th Annual Digital Cities Survey – 2012 Results

2012 survey reveals top cities save money with BYOD, new wireless facilities and shared services

Nov. 15, 2012 – e.Republic’s Center for Digital Government (Center) and Digital Communities Program today announced the top-ranked digital city governments in the 12th annual Digital Cities Survey.

Top-ranked cities in the survey reduced overtime with new technology, embraced BYOD to reduce hardware costs, and developed an app that will keep track of what users are doing to reduce power and fuel consumption. The highest-ranking cities in the survey also showed that consolidating and enabling shared services created huge cost savings and new citizen engagement tools increased citizen feedback and improved services.

“Cities that are investing in technology are seeing tremendous cost savings that are critical to operations and their ability to meet higher demand for services,” said Todd Sander, executive director for the Center. “These cities are true innovators and we applaud them as they work in the spirit of collaboration to provide extraordinary value to constituents despite budget setbacks.”

The survey criteria focused on results achieved by cities, via the use of technology, in operating efficiencies and realizing strategic objectives despite current fiscal constraints.

The survey was open to all U.S. cities with a population of 30,000 or more.

The first-place winners in each of the four population classifications are:

  • Louisville Metro Government, Ky. (250,000 or more population)
  • Salt Lake City, Utah (125,000 – 249,999 population)
  • City of Ann Arbor, Mich. (75,000 – 124,999 population)
  • Town of Marana, Ariz. (30,000 – 74,999 population)

This year’s survey was underwritten by AT&T, Infor, McAfee, ShoreTel, and Sprint.

Top ten-ranked cities will be honored at a special awards ceremony concurrent with the National League of Cities annual conference in Boston on November 30th.


Congratulations to the 2012 Digital Cities Survey Winners

250,000 or more population:

1st Louisville Metro Government, Ky.

2nd City of Riverside, Calif.

3rd City of Boston, Mass.

4th City of Seattle, Wash.

5th City of Aurora, Colo.

6th City of Corpus Christi, Texas

7th City of Henderson, Nev.

7th City of Charlotte, N.C.

8th City of Sacramento, Calif.

9th City of Fort Worth, Texas

9th City of Long Beach, Calif.

10th City of Jacksonville, Fla.

10th City of Fresno, Calif.


125,000 – 249,999 population:

1st Salt Lake City, Utah

2nd City of Cape Coral, Fla.

3rd City of Winston-Salem, N.C.

4th City of Chula Vista, Calif.

5th City of Olathe, Kan.

6th City of Augusta, Ga.

7th City of Des Moines, Iowa

8th City of Alexandria, Va.

8th City of Irving, Texas

8th City of Modesto, Calif.

9th City of Lakewood, Colo.

10th City of Chesapeake, Va.


75,000 – 124,999 population:

1st City of Ann Arbor, Mich.

2nd City of Roanoke, Va.

3rd City of Arvada, Colo.

4th City of West Palm Beach, Fla.

5th City of Lynchburg, Va.

5th City of Pueblo, Colo.

6th City of Westminster, Colo.

7th City of High Point, N.C.

8th City of Avondale, Ariz.

9th City of Thornton, Colo.

10th City of Richardson, Texas


30,000 – 74,999 population:

1st Town of Marana, Ariz.

2d City of Wauwatosa, Wis.

3rd City of North Port, Fla.

4th City of Danville, Va.

5th Village of Schaumburg, Ill.

6th City of Shawnee, Kan.

7th Carson City, Nev.

8th City of Marietta, Ga.

9th City of Eden Prairie, Minn.

10th Town of Manchester, Conn.


Selected Survey Findings:

Trending Question – “What measures has the city taken to deal with the economic downturn?”

  • 90% of cities are pursuing grants and fees to lessen dependence on the city general fund
  • 75% are consolidating data centers, servers, applications and staff
  • 73% are pursuing shared services/ joint service delivery
  • 72% are planning reductions in staffing and operating hours
  • 61% are planning agency consolidation, mergers and/or elimination
  • 42% may have cuts in public service delivery
  • 45 percent plan increased reliance on third parties (private, commercial and not-for-profit)

Trending Question – “How ready is the city to deal with the following IT challenges?”

  • Keeping up with use of mobile devices for government business

77% - Ready now / measures in place; 20% ready in two years

  • Social media technology and management

77% - Ready now / measures in place; 12% ready in two years

  • Data safety as well as usability

76% - Ready now/ measures in place; 23% - Ready in two years

  • Integrating mobile computing with smart phones and tablets

71% - Ready now/ measures in place; 26% - Ready in two years

  • Consolidating services across agencies

62% - Ready now/ measures in place; 20% - Ready in two years

  • Cloud vendor management

58% - Ready now/ measures in place; 26% - Ready in two years

  • Policies on BYOD (Bring Your Own Device)

56% - Ready now/ measures in place; 35% Ready in two years

  • Telework and issues such as code changes

53% - Ready now/ measures in place; 20% - Ready in two years 


The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government.

The Center is a division of e.Republic, a national publishing, events and research company focused on smart media for public sector innovation.


Janet Grenslitt

Director of Surveys and Awards

Featured Papers

Digital Cities Survey 2012 Sponsors

AT&T offers a robust suite of end-to-end technology solutions for government including state of the art hosting services, mobility applications and advanced messaging and collaboration solutions. Our solutions help enhance government productivity, and increase network reliability and security, to support operational efficiencies. With years of experience serving government, AT&T solutions are backed by knowledgeable industry experts and service professionals. For more information, visit

Infor Public Sector provides an end-to-end solution for the operations of government agencies, public authorities, and education. Infor offers a broad, deep suite of solutions and tools that are designed to achieve efficiencies in every aspect of your business. Our solutions are developed with expertise derived from years of experience spent serving public sector organizations, giving you the advantage of industry relevance. For more information, visit

McAfee is the world’s largest dedicated security company, delivering state and local governments a portfolio of industry-leading technology, 24/7 Global Threat Intelligence to safeguard systems and data against all known and emerging threats and a centralized, web-based platform to manage your entire security system, boosting efficiency, cutting costs, and speeding compliance. For more information, visit

ShoreTel helps government agencies by integrating voice, video, data, and mobile communication solutions. ShoreTel offers plug-and-play simplicity on an inherently reliable architecture that leverages existing investments. Easy to deploy, manage, and scale, a ShoreTel system is highly reliable, and backed with industry-leading, 24/7 support. For more information, visit

Sprint is dedicated to improving interoperable communications for the public sector and strengthening every community’s emergency response. With the most dependable 3G mobile broadband network, the first 4G service from a national carrier, and the fastest national push-to-talk network, Sprint serves Police, Fire, EMS, Government and Business organizations. For more information, visit