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APCO Wins Award For Missing Child Response Standard

April 29, 2008 By News Report

The Association of Public-Safety Communications Officials (APCO) International has won an Award of Excellence for its American National Standard for Calltakers When Handling Calls Pertaining to Missing and Exploited Children.

The award -- presented in the 2008 Associations Advance America (AAA) Awards program -- recognizes the standard created specifically for call takers to present the missing and/or sexually exploited child response process in a logical progression from the initial call through the first response. This voluntary national standard, available to download on APCO International's Web site free of charge, is designed to be an important tool for agencies to enhance training, policies and procedures.

In an effort to develop best-practice guidelines for handling calls pertaining to missing and/or sexually exploited children, a joint steering committee on Call Center Best Practices in Cases of Missing and Sexually Exploited Children was developed. Members of the committee include APCO International, the National Academies of Emergency Medical Dispatch (NAEMD), the National AMBER Alert Initiative (U.S. Department of Justice's Office of Justice Programs and Fox Valley Technical College), the National Center for Missing and Exploited Children (NCMEC), and the National Emergency Number Association (NENA). These best-practice guidelines have been submitted through the APCO American National Standard (ANS) process facilitated by APCO's Standards Development Committee (SDC) and received designation from the American National Standards Institute (ANSI) as an ANS on December 19, 2007.

Now in its 18th year, the prestigious Associations Advance America (AAA) Awards program recognizes associations that propel America forward - with innovative projects in education, skills training, standards setting, business and social innovation, knowledge creation, citizenship and community service. Although association activities have a powerful impact on everyday life, they often go unnoticed by the general public.

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Final Changes for 2008 Emergency Response Guidelines

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WHITEPAPER: D Block Spectrum Act and the FirstNet Broadband Network. What does it all mean?: On Feb 22, 2012, the Middle Class Tax Relief and Job Creation Act of 2012 was enacted into law. This law will ensure the establishment of a nationwide, interoperable public safety broadband network in every state and territory in the U.S. Learn about the new law and what you can do to prepare for it now.
New Research Reveals Surprising Trend for Funding Innovation: Listen to an informative discussion with Digital Communities members to learn how you can use your IT savings and efficiencies to do the new things you have been waiting to do.
Continuity with Cloud Solutions: Cloud solutions provide agility, flexibility and scalability to government agencies. In an emergency situation where an agency’s infrastructure and resources are impacted, prioritization and restoration become critical elements of a disaster recovery plan. The flexibility of cloud services helps agencies make adjustments to processing capacity on demand.

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The Future of the Desktop in Government

Until recently, there was no alternative to the familiar desktop computer, and its expensive upgrades and maintenance requirements. For cash-strapped local governments, the desktop computer is quickly becoming an unsustainable option for future progress. Now, a technology known as virtual desktop infrastructure (VDI) offers an alternative. It can be significantly more affordable than buying individual computers for every employee, and it provides similar capability. This paper shows how VDI is the future of the desktop and is a game-changer for local governments.

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