January 25, 2012 By Indrajit Basu
What’s a city government to do when it finds that — although it has thousands of fans or followers on social media sites like Facebook and Twitter — it still doesn’t connect deep enough with residents?
Most just try harder to reach out using the same online platforms. A rare few, though, try to innovate by engaging citizens and pushing them toward e-government services.
The latter could be emerging in Minneapolis, where the local government plans to utilize social media to genuinely advance some of the city’s business priorities. Last week, in an effort to connect an increasing number of citizens to its services, Minneapolis joined the social networking site Foursquare. Minneapolis is thought to be the first city in Minnesota, and one of the first big cities in the U.S., to join this networking platform.
By “checking in” via a smartphone app or SMS to Foursquare, users share their location with friends while collecting points and virtual badges. Foursquare guides real-world experiences by allowing users to bookmark information about venues that they want to visit and surfacing relevant suggestions about nearby venues.
“While lots of cities are using social networking — and we are not doing it any differently — Foursquare will be used as an additional tool for the city’s administration to communicate with the people of Minneapolis,” said Matt Lindstrom, a communications specialist for the city of Minneapolis. “We hope to share our news and information with people who may not visit the city’s official website regularly to get that information. Or for those who might not see a story of one of our initiatives on the news.”
According to Lindstrom, although Minneapolis has a significant number of Facebook fans (8,600 “likes”) and Twitter followers (13,200), don’t necessarily reach people when they are “on the go”.
“With Facebook we proactively share a lot of our news almost on a daily basis; the driving force behind joining Foursquare is to reach out to the large [number of] registered users who log in to the social media site frequently,” said Lindstrom.
What Minneapolis officials like about the Foursquare’s potential, Lindstrom said, is that the city can reach users when they are engaged in a specific activity or are at a specific location. The reach, too, is potentially global.
Some social networking observers believe Foursquare can be used to have citizens and tourists rediscover their city with new (digital) eyes. According to its website, Foursquare currently has a worldwide community that is 15 million strong and logs 1.5 billion check-ins daily. Increasingly, businesses (with 60,000 registered entities) also are leveraging the Foursquare platform by utilizing a wide set of tools to obtain, engage, and retain customers and audiences.
On Foursquare, Minneapolis will try to align the delivery of information about city initiatives with the location of the user. “We are using Foursquare to give information about an activity they care about, and we are giving them information about a city initiative that ties in to activities they are engaging in,” Lindstrom explained.
The city is starting off with a handful of goals. For instance, officials obviously would like residents to purchase pet licenses, which aids animal control efforts and helps to identify runaways and strays. “Therefore, we are using Foursquare to leave tips at area pet stores and area dog parks so that if anyone checks in at one of these locations they will see a tip about how to license their pets,” Lindstrom said.
Similarly, the city has also placed Foursquare “tips” at area high schools and libraries for its STEP-UP summer jobs program, “so when students or adults, for that matter, check-in at these locations, they will get
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.