May 27, 2003 By Government Technology
Once a caller has connected with the service, the directory can be accessed using a hand-free option -- a public safety feature aimed at cell phone users in cars. The department is working with a variety of telecommunications companies to make the service available statewide.
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.