September 24, 2007 By News Report
As a result of its partnership with Wallace Wireless, the world's leading supplier of wireless crisis communication software for BlackBerry, Send Word Now has implemented Wallace's WIC software into its alerting and response service. WIC is the leading wireless software solution for fast, dependable content publishing and incident response.
"As mobile devices are increasingly relied upon as essential tools for communication during emergencies and everyday uses, it is important that alerts can not only be received from anywhere, but initiated from anywhere as well," comments Rob Moffat, president of Wallace Wireless. "Today's on-the-go executive needs the ability to access the right information and people in order to properly coordinate, from anywhere at anytime."
The WIC product suite complements and enhances the Send Word Now service by delivering dependable access to emergency contacts, secure instant messaging, reliable information distribution, planned response to incidents and simple, and secure application management from a user's BlackBerry device. Send Word Now's CEO and president Tom Shoemaker adds, "With the initiation of alerts from BlackBerry devices, Send Word Now customers can now rely on even faster response and better access during critical situations."
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.