February 20, 2009 By Wayne Hanson
"The current 9-1-1 system, while working well today, is approaching the end of its useful life," says the executive summary, citing "convoluted systems" that "deliver 9-1-1 calls and location data for landline voice, landline teletype/telecommunications device for the deaf (TTY/TDD), wireless/cellular voice, and VoIP 9-1-1 to the Public Safety Answering Point (PSAP)." In addition new technologies require substantial system modification.
The master plan, continues the executive summary, will help communicate the vision of the next-generation 911 system and "charts the course of CSEC initiatives and activities on this extensive, multi-year effort to ensure successful transition."
The transition begins with buildout of IP networks to and between PSAPs, followed by the implementation of the applications that provide next generation functionality. The roles and responsibilities of 9-1-1 stakeholders from PSAPs to state government will likely evolve as NG9-1-1 matures. The new system will require considerable investment, planning and cooperation, continues the document. "The opportunity lies in the ability to enhance a vital public safety service and increase efficiency. The challenge will be to marshal the resources required to effect the change."
This Digital Communities white paper highlights discussions with IT officials in four counties that have adopted shared services models. Our aim was to learn about the obstacles these governments have faced when it comes to shared services and what it takes to overcome those roadblocks. We also spoke with several members of the IT industry who have thought long and hard about these issues. The paper offers some best practices for shared government-to-government services, but also points out challenges that government and industry still must overcome before this model gains widespread adoption.